Fairway IT Solutions — SMS Privacy Policy
- Opt‑In Instructions
Fairway IT Solutions collects opt-in verbally at their locations or over the phone.
When a customer is registered for the first time, they are asked to provide the phone number, and staff is trained to ask if the customer would like to opt in to SMS-based notifications.
They will be verbally informed that:
Message frequency varies.
Message & data rates may apply.
Reply STOP to opt out.
Reply HELP for support.
Mobile opt-in data will not be shared with third parties
- Information We Collect
When you opt in to SMS messaging, we collect:
- Your mobile phone number
- The content of messages exchanged
- Timestamps and delivery metadata from carriers
We do not collect sensitive personal information via SMS.
- How We Use SMS Information
SMS data is used exclusively for:
- Responding to your service requests
- Coordinating onsite visits
- Providing ticket‑related updates
- Addressing support needs
- Data Sharing Statement
Fairway IT Solutions does not share, sell, rent, or transfermobile phone numbers or SMS opt‑in data to third parties for marketing or unrelated purposes.
We only share SMS delivery information with mobile carriers as required to transmit messages. - Opt‑Out Rights
You may opt out at any time by replying STOP. You will receive a final confirmation that no further messages will be sent unless you reply STARTto resume. - HELP / Support
Reply HELPto receive assistance, or contact:
- Phone: 312‑600‑0804
- Email: Support@FairWayITSolutions.com
- Message Frequency Disclosure
Message frequency variesdepending on your communication with Fairway IT Solutions staff. - Data Security
We use administrative and technical safeguards to protect SMS communications. SMS is not encrypted; please avoid sending sensitive information. - Children’s Privacy
We do not knowingly communicate via SMS with anyone under 13 years old. - Policy Updates
This SMS Privacy Policy may be updated periodically. The latest version will be posted at this URL.
