WHY CHOOSE US

What you can expect
when you work with us.

No big promises. Just how we work, so you can decide if we're the right fit for your business.

HOW WE WORK

The fair way to do IT

Honest advice, plain answers and recommendations that fit your business. Here's what that looks like day to day.

01

Engineers who genuinely care.

Call and a real person picks up, someone who knows your setup and treats your problem like their own.

02

We stay ahead of problems.

We monitor and maintain your systems so issues are caught early, before they slow your people down.

03

You’ll understand what’s happening.

Plain English, always. We explain what we did and why it matters, and we never talk down to you.

04

Your business comes first.

Every recommendation starts with what it means for your business. And we’ll tell you when you don’t need something.

05

Experienced people who keep learning.

Seasoned engineers who stay current, so you get answers instead of trial and error.

06

One team for all of it.

Hardware, software, cloud, security, internet providers, vendors and renewals, handled in one place.

07

Projects, handled end to end.

We plan the details, coordinate every vendor and keep you informed from kickoff to handoff.

08

Clients who stay.

What we’re proudest of is how many clients keep working with us year after year.


OUR GUARANTEE

No-small-print satisfaction guarantee

If you’re not happy with our work, we’ll make it right to your standards.

IN OUR CLIENTS’ WORDS

What our clients notice

Read more client stories
“Their responsiveness and deep understanding of our environment expedite resolution times, eliminating the lengthy escalations and wait times typical of other MSPs.”
Tommy S.Director of Information Technology, Fair Oaks Foods
“What sets them apart is their leadership’s dedication to delivering the right solutions—not the most expensive or complex, but those that truly fit our needs.”
Randy L.CFO, Fair Oaks Foods
“Fairway is a trusted partner that brings a boutique feel with enterprise-level capabilities.”
Manish H.VP of IT and Security, Johnson & Quin
GETTING STARTED

See for yourself

1

Book your Free Assessment.

Talk with a Fairway expert about what’s working and what isn’t, on Teams or by phone.

2

We review your setup.

We look at your systems and show you where the risks and opportunities are.

3

Decide what’s right.

Clear recommendations, no pressure and no commitment.

YOUR QUESTIONS, ANSWERED

Thinking about switching
to Fairway?
Start here.

Clear answers to the questions we hear most from businesses evaluating Fairway.

What makes Fairway different from other IT providers?
Honest advice and real people. We take the time to understand your business, explain things in plain English and recommend what fits, even when that means telling you that you don't need something.
What kinds of businesses do you work with?
We specialize in manufacturing and industrial, energy and environmental, construction, healthcare, education, and nonprofits and associations, as well as other select industries.
Do you only work with businesses in Chicago?
No. We’re based in Chicago and on-site across Chicagoland, and we support businesses remotely across the U.S. When a project calls for it, our team can travel to you.
What happens when we call for help?
A real person picks up, someone who knows your setup. We work the issue through until it’s resolved and keep you informed along the way.
How do you handle switching from our current provider?
We plan the handoff with you, coordinate with your current provider, document your systems and tackle urgent issues first, so nothing slips through the cracks.
Can you work with our in-house IT person or team?
Yes. With Co-Managed IT, we work alongside your team to fill gaps, add expertise and take work off their plate.
What does your satisfaction guarantee mean?
If you’re not happy with our work, we’ll make it right to your standards. No small print and no runaround.
How do we get started?
Book your Free Assessment. A Fairway expert will learn about your business, review your setup and share clear recommendations, with no pressure and no commitment.
LET'S TALK

Ready to see if we're the right fit?

Talk it through with a Fairway expert, on Teams or by phone.

No commitment required. Or email us at connect@fairwayitsolutions.com